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Future Unicorn🦄 #166: Viable
Automated customer feedback analysis
The Quild Future Unicorn highlights one future of work early-stage startup with statistically significant signals of becoming a unicorn.
Viable aggregates qualitative data from helpdesk tickets, surveys, CRM, and app reviews to help teams understand how their customers think and feel about the products and services they provide. They integrate with common customer support apps (Zendesk, Front, Delighted, Intercom, Zapier, etc) to ingest and structure your customer feedback, allowing anyone on your team to quickly understand customers better.
Both Daniel and Jeffrey founded a web dev shop Slate straight out of high school
Daniel has been in engineering at Eaze, Getable, Yammer, and Storify for almost a decade
Jeffrey has worked in design & product at Yammer, Zenefits, and Eaze for several years
Craft Ventures led pre-seed/participated in seed
Till next time, Kenn